I recently ordered food directly from a restaurant’s website. The restaurant used Toast to process the order, then sent an Uber courier to deliver it. The courier picked up the food. Uber later canceled the delivery. Nothing arrived. When I contacted the restaurant, it acknowledged that the courier had taken the order but refused to refund me. That left me in a frustrating support loop: I had ordered from the restaurant, Toast processed the payment, and Uber handled the delivery, but nobody wanted to take responsibility for the missing food. Toast’s own support documentation provides a much clearer answer. When More…